{"xsrfToken":"dfcc097655453b098cc8c988622054fe79d17db6_lout","branding":{"id":"27","key":"mma","name":"MyGuava Merchant Acquiring","portalBaseUrl":"/servicedesk/customer/portal/27"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Guavapay Help Center","sharedPortalName":"Guavapay","translations":{"en-US":{"helpCenterTitle":"Welcome to the Guavapay Help Center","sharedPortalName":"Guavapay","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00a73f","helpCenterTitleColor":"#00a73f","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b0ec440b-8eec-43f4-87fb-3d7b991620d9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMjljNDIwOC1jMjEzLTRkM2EtOTRmNC05ODQwYTU5MTY4NDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIwZWM0NDBiLThlZWMtNDNmNC04N2ZiLTNkN2I5OTE2MjBkOSI6WyJyZWFkIl19LCJleHAiOjE3NDc5MDk4NjYsIm5iZiI6MTc0NzkwOTI2Nn0.5K7gUQoqS5Jlb0YYcfXTpDnVGt9F6B8swJPCjQnXmmk&client=029c4208-c213-4d3a-94f4-9840a5916842&height=300&mode=fit","bannerMediaApiFileId":"b0ec440b-8eec-43f4-87fb-3d7b991620d9","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"27","key":"mma","projectId":10146,"serviceDeskId":27,"name":"MyGuava Merchant Acquiring","description":"<p>Welcome! You can raise a request for MyGuava Merchant Acquiring using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/27","reqTypes":[{"id":"624","name":"Acquiring Related","descriptionHtml":"","callToAction":"Acquiring Related","introHtml":"","icon":10511,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[134],"key":""},{"id":"670","name":"Approved Request (Settlement Account Change)","descriptionHtml":"","callToAction":"Approved Request (Settlement Account Change)","introHtml":"","icon":10484,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[133],"key":""},{"id":"606","name":"Billing Description Changes","descriptionHtml":"","callToAction":"Billing Description Changes","introHtml":"","icon":10511,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[132],"key":""},{"id":"605","name":"CNP Activation","descriptionHtml":"","callToAction":"CNP Activation","introHtml":"","icon":10586,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[133],"key":""},{"id":"598","name":"Incorrect Settlement Amounts","descriptionHtml":"","callToAction":"Incorrect Settlement Amounts","introHtml":"","icon":10586,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[131],"key":""},{"id":"680","name":"New Currency","descriptionHtml":"","callToAction":"New Currency","introHtml":"","icon":10484,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[133],"key":""},{"id":"879","name":"New Settlement Account","descriptionHtml":"","callToAction":"New Settlement Account","introHtml":"","icon":10484,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[131],"key":""},{"id":"748","name":"POS Additional Features (Receipt Printing option)","descriptionHtml":"","callToAction":"POS Additional Features (Receipt Printing option)","introHtml":"<p>Receipt Printing option</p>","icon":10469,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[133],"key":""},{"id":"1606","name":"POS Additional Features (Split Bill)","descriptionHtml":"","callToAction":"POS Additional Features (Split Bill)","introHtml":"","icon":10711,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","groups":[133],"key":""},{"id":"1605","name":"POS Additional Features (Tips Function)","descriptionHtml":"","callToAction":"POS Additional Features (Tips Function)","introHtml":"","icon":10711,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","groups":[133],"key":""},{"id":"666","name":"POS Additional Terminal","descriptionHtml":"","callToAction":"POS Additional Terminal","introHtml":"","icon":10511,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[133],"key":""},{"id":"912","name":"POS Contact Details Change","descriptionHtml":"","callToAction":"POS Contact Details Change","introHtml":"","icon":10477,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[132],"key":""},{"id":"675","name":"POS Integrations","descriptionHtml":"","callToAction":"POS Integrations","introHtml":"","icon":10711,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","groups":[133],"key":""},{"id":"1209","name":"POS Login issues","descriptionHtml":"","callToAction":"POS Login issues","introHtml":"","icon":10711,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","groups":[135],"key":""},{"id":"846","name":"POS Machine Block Request","descriptionHtml":"","callToAction":"POS Machine Block Request","introHtml":"","icon":10508,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[133],"key":""},{"id":"626","name":"POS Manual Refund","descriptionHtml":"","callToAction":"POS Manual Refund","introHtml":"","icon":10586,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[134],"key":""},{"id":"627","name":"POS Partial Refund","descriptionHtml":"","callToAction":"POS Partial Refund","introHtml":"","icon":10711,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","groups":[134],"key":""},{"id":"603","name":"POS Receipt Changes","descriptionHtml":"","callToAction":"POS Receipt Changes","introHtml":"","icon":10586,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[132],"key":""},{"id":"601","name":"POS Settings","descriptionHtml":"","callToAction":"POS Settings","introHtml":"","icon":10586,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[133],"key":""},{"id":"1608","name":"POS Tariff Changes","descriptionHtml":"","callToAction":"POS Tariff Changes","introHtml":"","icon":10645,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10645","groups":[134],"key":""},{"id":"602","name":"POS Terminal Issues","descriptionHtml":"","callToAction":"POS Terminal Issues","introHtml":"","icon":10586,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[135],"key":""},{"id":"669","name":"POS Terminal Replacement Request","descriptionHtml":"","callToAction":"POS Terminal Replacement Request","introHtml":"","icon":10711,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","groups":[135],"key":""},{"id":"1044","name":"POS Terminal Return Request","descriptionHtml":"","callToAction":"POS Terminal Return Request","introHtml":"","icon":10696,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10696","groups":[135],"key":""},{"id":"664","name":"POS Transaction Issues","descriptionHtml":"","callToAction":"POS Transaction Issues","introHtml":"","icon":10711,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","groups":[135],"key":""},{"id":"978","name":"POS Void Activation","descriptionHtml":"","callToAction":"POS Void Activation","introHtml":"","icon":10711,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","groups":[133],"key":""},{"id":"604","name":"Settlement Account Changes","descriptionHtml":"","callToAction":"Settlement Account Changes","introHtml":"","icon":10586,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[131],"key":""},{"id":"1242","name":"Settlement Schedule Change","descriptionHtml":"","callToAction":"Settlement Schedule Change","introHtml":"","icon":10711,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","groups":[131],"key":""},{"id":"607","name":"Settlement Schedule Change (Delay Decrease)","descriptionHtml":"","callToAction":"Settlement Schedule Change (Delay Decrease)","introHtml":"<p>For example: T+7 to T+1</p>","icon":10511,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[131],"key":""},{"id":"610","name":"Settlement Schedule Change (Frequency Change/Weekend/Holiday)","descriptionHtml":"","callToAction":"Settlement Schedule Change (Frequency Change/Weekend/Holiday)","introHtml":"<p>For example: T+1 to T+7</p>","icon":10511,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[131],"key":""},{"id":"600","name":"Unreceived Settlements","descriptionHtml":"","callToAction":"Unreceived Settlements","introHtml":"","icon":10586,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[131],"key":""},{"id":"1506","name":"POS Temporary Password","descriptionHtml":"","callToAction":"POS Temporary Password","introHtml":"","icon":10711,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","groups":[],"key":""}],"reqGroups":[{"id":134,"name":"General"},{"id":131,"name":"Settlement Issues"},{"id":132,"name":"Data Changes"},{"id":133,"name":"POS Activation and Configuration"},{"id":135,"name":"Technical Issues"}],"orderMapping":{"130":[606],"132":[912,606,603],"135":[1209,1044,669,664,602],"134":[1608,627,626,624],"131":[1242,879,610,598,604,600,607],"133":[1606,1605,978,846,748,680,675,670,666,605,601]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a85864a1-481e-3ba6-aede-db6e8f24fbc7","appLinkName":"","appLinkUrl":"","spaceKey":"MMA","spaceName":"MyGuava Merchant Acquiring","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MMA","serviceDeskId":27,"kbLinkDomainURLs":["https://guavapay-ltd.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":27,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MMA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMjljNDIwOC1jMjEzLTRkM2EtOTRmNC05ODQwYTU5MTY4NDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTQ2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc5MTA0NjYsIm5iZiI6MTc0NzkwOTI2Nn0.L9alIU6KbRQDefM8qoVTJjU2FmeWlMxQOPkPApmD2S8","targetCollection":"upload-project-10146","endpointUrl":"https://api.media.atlassian.com","clientId":"029c4208-c213-4d3a-94f4-9840a5916842","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":604,"projectId":10146,"form":{"name":"Settlement Account Changes","descriptionHtml":"","callToAction":"Settlement Account Changes","intro":"","instructions":"","icon":10586,"iconUrl":"https://guavapay-ltd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10438","fieldConfigId":"10667","label":"CIF code","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10392","fieldConfigId":"10619","label":"Settlement Accounts","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["Account Name:\n\nSort Code:\n\nAccount Number:"],"rendererType":"jira-text-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10417","fieldConfigId":"10645","label":"Company name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Settlement Account Changes"]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10552","fieldConfigId":"10803","label":"Source:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/27/create/604","requestValidateBaseUrl":"/servicedesk/customer/portal/27/validate/604","calendarParams":{"firstDay":0,"date":"2025-05-22T14:21:06+0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"a85864a1-481e-3ba6-aede-db6e8f24fbc7","appLinkName":"","appLinkUrl":"","spaceKey":"MMA","spaceName":"MyGuava Merchant Acquiring","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MMA","serviceDeskId":27,"kbLinkDomainURLs":["https://guavapay-ltd.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMjljNDIwOC1jMjEzLTRkM2EtOTRmNC05ODQwYTU5MTY4NDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTQ2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc5MTA0NjYsIm5iZiI6MTc0NzkwOTI2Nn0.L9alIU6KbRQDefM8qoVTJjU2FmeWlMxQOPkPApmD2S8","targetCollection":"upload-project-10146","endpointUrl":"https://api.media.atlassian.com","clientId":"029c4208-c213-4d3a-94f4-9840a5916842","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=guavapay-ltd","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"dfcc097655453b098cc8c988622054fe79d17db6_lout","baseUrl":"https://guavapay-ltd.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://guavapay-ltd.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"029c4208-c213-4d3a-94f4-9840a5916842","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"2e04bb1c45e841afbee6dcb4301e61b7","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}